DMV office extends hours in effort to reduce wait times

July 18, 2018 - 7:27 am
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A week after KMBZ reported on abnormally long lines at driver's license office in Olathe, the Kansas Department of Revenue is extending operating hours there.

Stories have since appeared in the Kansas City Star, KMBC Channel 9 and other media.

"I'm missing work -- I expected to work online but there's no wifi connectivity here," said one frustrated woman. 

Some people this week said they have been stuck in line for more than three hours. The problem was even worse the week of Independence Day. 

A spokesperson said the summer season is very busy, because of new drivers. In recent weeks a sluggish computer system has added to the headaches.

"We're continuing to work with the vendor, we work with them every day," said Kent Selk, director of driver licensing. "We constantly try to tweak the system to make it work better for all of us."

Another problem is the Real ID Act. People are having to bring in more paperwork to comply with new federal ID requirements.

Hours will be expanded at the Olathe DMV from 7 a.m. to 5 p.m. through Aug. 20. They will also be open Mondays, when they are normally closed.

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