Kansas DMV complaints continue; Gov. Colyer announces tech upgrades

July 23, 2018 - 4:37 am

Kansas Gov. Jeff Colyer announced that the state is taking further steps to alleviate long lines and frustration at drivers license offices. 

People who went to renew their licenses the week of Independence Day reported waits of more than four hours, even when they pre-registered online. The Department of Revenue said multiple factors led to the abnormally long lines; a large number of new drivers in the summer months and new requirements and paperwork associated with the federal Real ID law.

The governor announced that effective Friday the state would no longer use the Q-Flow line management system. They are searching for a more effective system. 

A new mobile app is being unveiled to allow residents renew their drivers licenses from their mobile device or computer. 

The state is expanding hours for the Mission and Olathe license offices from 7 a.m. to 5:45 p.m. Monday through Friday until August 20. They will also open Saturdays from 7:30 a.m. to 11:15 a.m.

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